Last updated: 20 August 2026

The data controller is Border Hardware Ltd, registered in Scotland under company number SC409032, trading as BH Safetywear. Our registered office is 47–49 The Square, Kelso, Roxburghshire, Scotland, TD5 7HW. Our trading address is Mansfield Road, Hawick, Scottish Borders, TD9 8AW. Contact us at sales@bhsafetywear.co.uk or on 01450 370907.

Information we collect

Depending on how you use the store, we may collect your name, billing and delivery addresses, email address, telephone number, account details, order and return history, messages sent to us, marketing preferences, and technical information such as IP address, device, browser and cookie data. Payment providers process payment details; we do not normally receive your complete card number.

How we use personal information

• To take payment, process, deliver and administer orders and returns.
• To provide customer service and respond to enquiries.
• To maintain accounts, records, security and fraud prevention.
• To meet tax, accounting, consumer-protection and other legal duties.
• To improve the website, products and customer experience.
• To send marketing where you have consented or where another lawful basis applies, with an opt-out in every marketing email.

Our lawful bases

We use personal information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as operating and securing the store, or where you have given consent. You may withdraw consent at any time, although this does not affect earlier processing.

Who we share information with

We share only what is reasonably necessary with service providers that help us operate, including Shopify, payment providers, delivery companies, IT and hosting providers, customer-service and marketing providers, professional advisers, and public authorities where legally required. We do not sell customer personal information.

International transfers

Some providers may process information outside the UK. Where this happens, we rely on the protections required by data-protection law, such as adequacy regulations or approved contractual safeguards.

How long we keep information

We retain information only for as long as reasonably necessary for the purposes above, including order administration, warranties, disputes, fraud prevention and legal, tax and accounting requirements. Retention periods vary according to the type of record and the applicable obligation.

Cookies

The store uses necessary cookies for functions such as the basket, checkout, security and account access. With your choices where required, analytics and marketing cookies may also be used. You can manage optional cookies through the store’s cookie controls and your browser settings.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict or object to processing, receive certain information in a portable format, and withdraw consent. Contact us using the details above. We may need to confirm your identity before completing a request.

Complaints

Please contact us first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The latest version and update date will remain on this page.